Customer Support: bioMérieux offers the best possible support with dedicated BIOFIRE® technical experts.
Application Specialists: bioMérieux’s dedicated support teams are available to help set up equipment and troubleshoot any issues.
VILINK® Compatible: BIOFIRE® FILMARRAY® TORCH can be connected to the VILINK® software, bioMérieux remote customer support solution. It minimizes instrument downtime and troubleshooting efforts.
BIOFIRE® FIREWORKS™ Compatible: A centralized data management portal to better optimize your lab services by taking care of your systems, delivering insights and analytics into performance and utilization, pathogens surveillance, lab workflow management, and more.
For assistance: please contact our customer technical support team at biofiresupport@biomerieux.com