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Instrument Service Plans and Support

MAXIMIZE THE UPTIME OF YOUR INSTRUMENTS AND ENSURE CONTINUOUS OPERATIONS

Regular maintenance means more reliable and stable systems that reduce downtime, increase efficiency, and improve the performance of your equipment. Our goal is to provide the service you need, when you need it. In order to achieve this, we’ve developed a range of service packages tailored to laboratories of all sizes.

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Instrument Service Plans and Support

365 days a year, our team of experts is ready to help ensure the continuity of your operations, allowing you to ensure timely and accurate results.

With 200,000+ successful field activities, you can count on us to increase the reliability of your equipment performance and maximize your instrument uptime.
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  • Hotline Support with bioMérieux Specialists
    Service engineers and application specialists are available for questions and immediate assistance.
  • Preventative Maintenance Program
    Improve equipment life and avoid any unplanned maintenance activity.
  • Technical Training
    Expert technical training curriculum for your staff, allowing you to proactively ensure you always have the right skills and are prepared for any and all technological evolutions.
  • Fast Interventions
    Proximity to our customers, premises, efficient interventions with Technical Expert Engineers, and swift efficiency in spare parts procurement are the levers to better and faster repairs.
  • Smart Remote Services: Through our Smart Remote solutions VILINK®, EASY ASSIST and SELF ASSIST, we’re able to fix most of your issues remotely and assist your laboratory specialists in achieving full autonomy.
  • Priority for All Updates and Upgrades
    Ensure the latest and most comprehensive version of your instrument.
  • Partnership Service: The OPTIMAL Service Contract (available for 3P® customers) provides the necessary support to your maintenance team to become more efficient in the operational management or your instruments.

 

Ensure Lab Continuity With Our Other Services

We’ll prove the compatibility of your matrices with a validated bioMérieux platform depending on your microbiological specifications.

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We help you expedite the implementation of your investment by reducing validation time and expense.

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We help you minimize your administrative operations so you can focus on your core business activities

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bioMérieux Instruments Services Plans and Support for the Pharma industry - Maximize the uptime of your intruments, ensure continuous operations and compliance.

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PHARMA_BROCHURE_SERVICE_INSTRUMENTS_2024-05_Pages.pdf
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bioMérieux Instruments Services Plans and Support for the Food industry - Maximize the uptime of your intruments, ensure continuous operations and compliance.

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Filename
FOOD_BROCHURE_SERVICE_INSTRUMENTS_A4_05_23_9324095.pdf
Size
486 KB
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