Service Plans
“I have always expected and received excellent service from bioMérieux. I am going to look at the BacT/ALERT® 3D because of the dependable service behind their products”
Service Features
| Features | Service Plan Type | |||||
|---|---|---|---|---|---|---|
| Standard Warranty | Enhanced Warranty | On Demand Preventative Maintenence | PM Plus Agreement | Business Hours Full Service Agreement | Full Service Agreement | |
| PHONE SUPPORT | ||||||
| Telephone Support, 24*7 | ✔ | ✔ | ✔ | |||
| M-F Telephone Support, 8AM-5PM Local Time | ✔ | ✔ | ||||
| ON-SITE SUPPORT | ||||||
| 7 Days a Week Service Coverage, 7AM-7PM Local Time | ✔ | ✔ | ||||
| M-F Service Coverage, 8 AM-5PM Local Time | ✔ | ✔ | ||||
| MAINTENANCE & REPAIR | ||||||
| Preventative Maintenance (PM) Visit(s) | ✔ | ✔ | ✔ | ✔ | ✔ | |
| All Repair Costs During Coverage Hours including Travel, Parts, & Labor | ✔ | ✔ | ✔ | ✔ | ||
| Certified Field Service Support | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Technical Support Center | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Remote Diagnostics via VILINK® | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Automatic PM Scheduling | ✔ | ✔ | ✔ | ✔ | ||
| Contract Renewel Notification | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Billing Frequency Options | ✔ | ✔ | ✔ | |||